> ## Documentation Index
> Fetch the complete documentation index at: https://helpcenter.magure.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support tickets

> Submit a support request, track its status, and reach the MagOneAI platform team

## Getting help

MagOneAI includes a built-in support ticketing system for reaching the platform team. Use it to report an issue, ask a question, or request help with your deployment.

<Note>
  You don't need to be logged in to submit a support request. Anyone can open a ticket, which makes it useful when you can't access your account.
</Note>

<Tip>
  Looking for a quick way to reach out? The **Support** link in the top navigation opens a direct email to the platform team. The ticketing system below is the better choice when you want a tracked, status-driven request.
</Tip>

***

## Submit a ticket

<Steps>
  <Step title="Open the support form">
    Go to the support page and start a new request.
  </Step>

  <Step title="Describe your issue">
    Fill in the details of your request. Be as specific as possible so the team can help you faster.
  </Step>

  <Step title="Submit">
    Send your request. Submissions are rate-limited to prevent abuse, so wait a moment before sending another if you're submitting several.
  </Step>

  <Step title="Save your tracking code">
    On submission you receive a short tracking code. Keep it somewhere safe — you'll use it to check the status of your ticket later.
  </Step>
</Steps>

***

## Track a ticket

<Steps>
  <Step title="Open the tracking page">
    Go to the support page and choose the option to check an existing ticket.
  </Step>

  <Step title="Enter your tracking code">
    Provide the short tracking code you received when you submitted the ticket.
  </Step>

  <Step title="View the current status">
    See where your ticket stands in its lifecycle.
  </Step>
</Steps>

Every ticket moves through three states:

| Status          | What it means                                                  |
| --------------- | -------------------------------------------------------------- |
| **Open**        | Your ticket has been received and is waiting to be picked up.  |
| **In progress** | The platform team is actively working on your request.         |
| **Closed**      | Your ticket has been resolved and no further action is needed. |

***

## For administrators

Platform SuperAdmins have an admin console for managing support tickets end to end. From there you can:

* View all submitted tickets in one place
* Respond to and manage individual tickets
* Move tickets through the **Open → In progress → Closed** lifecycle

Ticket management lives alongside the other platform controls in the [Admin Portal](/platform/admin-portal).

***

## Next steps

<CardGroup cols={2}>
  <Card title="Admin Portal" icon="gear" href="/platform/admin-portal">
    Manage organizations, users, and platform settings from the control plane
  </Card>

  <Card title="Organizations and projects" icon="sitemap" href="/platform/organizations-and-projects">
    Understand the organizational hierarchy and multi-tenancy model
  </Card>
</CardGroup>