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Getting help

MagOneAI includes a built-in support ticketing system for reaching the platform team. Use it to report an issue, ask a question, or request help with your deployment.
You don’t need to be logged in to submit a support request. Anyone can open a ticket, which makes it useful when you can’t access your account.
Looking for a quick way to reach out? The Support link in the top navigation opens a direct email to the platform team. The ticketing system below is the better choice when you want a tracked, status-driven request.

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Submit a ticket

1

Open the support form

Go to the support page and start a new request.
2

Describe your issue

Fill in the details of your request. Be as specific as possible so the team can help you faster.
3

Submit

Send your request. Submissions are rate-limited to prevent abuse, so wait a moment before sending another if you’re submitting several.
4

Save your tracking code

On submission you receive a short tracking code. Keep it somewhere safe — you’ll use it to check the status of your ticket later.

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Track a ticket

1

Open the tracking page

Go to the support page and choose the option to check an existing ticket.
2

Enter your tracking code

Provide the short tracking code you received when you submitted the ticket.
3

View the current status

See where your ticket stands in its lifecycle.
Every ticket moves through three states:

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For administrators

Platform SuperAdmins have an admin console for managing support tickets end to end. From there you can:
  • View all submitted tickets in one place
  • Respond to and manage individual tickets
  • Move tickets through the Open → In progress → Closed lifecycle
Ticket management lives alongside the other platform controls in the Admin Portal.

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Next steps

Admin Portal

Manage organizations, users, and platform settings from the control plane

Organizations and projects

Understand the organizational hierarchy and multi-tenancy model