Getting help
MagOneAI includes a built-in support ticketing system for reaching the platform team. Use it to report an issue, ask a question, or request help with your deployment.You don’t need to be logged in to submit a support request. Anyone can open a ticket, which makes it useful when you can’t access your account.
Submit a ticket
Describe your issue
Fill in the details of your request. Be as specific as possible so the team can help you faster.
Submit
Send your request. Submissions are rate-limited to prevent abuse, so wait a moment before sending another if you’re submitting several.
Track a ticket
Enter your tracking code
Provide the short tracking code you received when you submitted the ticket.
| Status | What it means |
|---|---|
| Open | Your ticket has been received and is waiting to be picked up. |
| In progress | The platform team is actively working on your request. |
| Closed | Your ticket has been resolved and no further action is needed. |
For administrators
Platform SuperAdmins have an admin console for managing support tickets end to end. From there you can:- View all submitted tickets in one place
- Respond to and manage individual tickets
- Move tickets through the Open → In progress → Closed lifecycle
Next steps
Admin Portal
Manage organizations, users, and platform settings from the control plane
Organizations and projects
Understand the organizational hierarchy and multi-tenancy model